Shipping & Returns


Shipping

We primarily ship via USPS Priority Mail.  Larger orders may ship via UPS or Fed Ex.  You will be provided with a tracking number once your order ships.  We currently offer flat rate shipping of $5.00 to all locations within the USA, as well as, free shipping on USA orders of $99 or more!

Orders are processed within two to three business days from when the order was placed.  Please allow up to 10 business days for your item(s) to arrive.  If a delay should occur due to an out-of-stock or back-ordered item, we will notify you via email.

International Shipping

We ship worldwide.  Shipping costs will vary based on the package size, weight and destination.  Please contact us for a shipping quote.

Please note, international customers are responsible for all duties, custom fees and taxes.  We cannot mark packages as gifts.  The value of the package will state the amount it was purchased for.


Returns Policy

All return requests must be made within 10 days of receiving your item(s) and returned to us within 20 days of your request.  Returned items must be in new, unused condition with original packaging and tags attached.  To send a return request, please use the Contact Us form or email us at service@lushpals.com.  Shipping costs (to and from) will not be refunded unless the return is the result of an incorrect or damaged item by Lush Pals.  Your refund will be processed through the credit card used for purchase or PayPal.  Please allow additional time for credits appear on your statement.

Returns should be repackaged either using the original packaging or similar along with a copy of the original invoice if available.  Please mail all returns and exchanges to:

Knight Enterprises LLC
Attn: Lush Pals
PO Box 2872
Springfield, VA 22152

**NOTE: Delivery and damage by the United States Postal Service is not covered and not included in this Return Policy.  A missing or damaged item caused by the United States Postal Service will require you to open a claim with them.

Sales Tax State of Virginia

Please Note:  Sales tax of 6% is charged on purchases shipped to addresses in the state of Virginia.